Daniel Lewis, Entrepreneur, Customer Experience Expert & Motivational Storyteller

How to take the Customer’s Experience to a WHOLE NEW LEVEL! In this presentation, I introduce a 5 step framework (E-I-E-I-O)

Empowerment – Inspiration – Enablement – Intelligence – OMG! (the wow factor)

E-I-E-I-O is a framework that will teach us how to impact and improve the customer’s experience by elevating our culture and improving the atmosphere for our people first. Guess what EMPOWERED, INSPIRED & well cared for employees do for our customers…? That’s right, they create a freaking awesome experience for customers as a reflection of the culture they have been immersed in.

LEARNING OUTCOMES:

• Learn how to strategically prioritize ‘People over Policy’ and remove barriers to employee excellence

• Learn how to authentically cultivate a magnetic and positive corporate culture for your organization

• Learn how to Master the Art of creating WOW! moments for your customers!